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How do I obtain a test marketplace?
How do I obtain a production marketplace?
What is Balanced?
What do I need to sign up and get started?
What support is available to marketplaces that integrate with your platform?
How can we go live and process live transactions?
See all 7 articles
How do I give others access to my dashboard?
How do I change my login password?
What's the timeline for international payouts?
Verifications, Authorizations and Captures: Best practices
Is Balanced available internationally?
What are the cutoffs and holidays for Payouts?
Do marketplaces using Balanced need to provide 1099s to merchants?
Does Balanced support local currencies?
See all 8 articles
Does Balanced accept JCB and Diners Club cards?
Can I issue a partial refund?
Does Balanced support micro-transactions?
Can I use Balanced for recurring or subscription billing?
Can Balanced split a payment between two recipients?
Can I use Balanced for Payouts only?
See all 9 articles
How long does it take to verify a bank account?
How are payment receipts handled?
How can I send our fees to our bank accounts after a successful charge automatically?
Does Balanced support international ACH payouts?
How are credit card chargebacks and disputes handled?
What is KYC?
How does Balanced combat fraudulent activity?
How much does Balanced cost?
Does Balanced refund transaction fees during refunds?
How does Balanced invoice Marketplaces for fees owed?
How do sales tax and income taxes work?
Does Balanced offer volume discounts?
What does "Do Not Honor" mean?
What does funding destination declined mean?
Accounts vs. Customers: what's the difference?
Why am I also getting [buyer] in roles when I'm specifically creating a merchant account?
How do I set how the transaction shows on a customer's statement?
What is the difference between the accounts and a customers resources?
What is the customer resource equivalent of account underwriting?
What does is_identity_verified false mean?
See all 9 articles
What is SSL and how do I use it?
Do I need to be PCI compliant?
What businesses are prohibited from using Balanced?
What are the terms of service for a marketplace?
How are credit cards and bank account information stored?
Can I export my data?
Is credit card and bank account information portable?
Where can I get credit card logos and other useful images?
Where can I find a secured by Balanced badge?
For general questions:
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For technical questions:
Chat with #balanced on IRC