Submit a request
How do I obtain a test marketplace?
How do I obtain a production marketplace?
What is Balanced?
What do I need to sign up and get started?
What support is available to marketplaces that integrate with your platform?
How can we go live and process live transactions?
See all 7 articles
How do I give others access to my dashboard?
How do I change my login password?
ACH Debits: Best Practices
How long does it take to verify a bank account?
What's the timeline for international payouts?
Verifications, Authorizations and Captures: Best practices
Is Balanced available internationally?
What are the cutoffs and holidays for Payouts?
Do marketplaces using Balanced need to provide 1099s to merchants?
Does Balanced support local currencies?
See all 8 articles
Should you use Balanced for your equity crowdfunding platform?
Can I issue a partial refund?
Does Balanced accept JCB and Diners Club cards?
Does Balanced support micro-transactions?
Can I use Balanced for recurring or subscription billing?
Can Balanced split a payment between two recipients?
How soon can I access funds afters after they've been processed?
See all 8 articles
How are payment receipts handled?
How can I send our fees to our bank accounts after a successful charge automatically?
Does Balanced support international ACH payouts?
Can I use Balanced for Payouts only?
How are credit card chargebacks and disputes handled?
Fraud and Compliance
Best Practices: Handling chargebacks and refunds
What is KYC?
How does Balanced combat fraudulent activity?
Does Balanced refund transaction fees during refunds?
How much does Balanced cost?
How does Balanced invoice Marketplaces for fees owed?
How do sales tax and income taxes work?
Does Balanced offer volume discounts?
What does "Do Not Honor" mean?
What does funding destination declined mean?
Accounts vs. Customers: what's the difference?
Why am I also getting [buyer] in roles when I'm specifically creating a merchant account?
How do I set how the transaction shows on a customer's statement?
What is the difference between the accounts and a customers resources?
What is the customer resource equivalent of account underwriting?
What does is_identity_verified false mean?
See all 9 articles
Do I need to be PCI compliant?
What is SSL and how do I use it?
What businesses are prohibited from using Balanced?
What are the terms of service for a marketplace?
How are credit cards and bank account information stored?
Can I export my data?
Is credit card and bank account information portable?
Where can I find a secured by Balanced badge?
Where can I get credit card logos and other useful images?
For general questions:
Submit a question
Send your questions to
For technical questions:
Chat with #balanced on IRC